Refund Policy

At elitehealthglobal.co.uk, we aim to provide clear and transparent terms regarding deposits, cancellations, and refunds for our short-term care and accommodation support services in the United Kingdom.

1. Deposits

Unless otherwise stated, all prices displayed on our website are deposit amounts.

The deposit is paid to secure and confirm a requested service arrangement. It is not necessarily the full cost of the service.

Where additional charges or a remaining balance apply, these will be communicated separately before the relevant service is provided.

2. One-Time Payments

All payments made through our website are one-time payments.

There are no automatic renewals, recurring subscriptions, or automatic recurring charges. We will not automatically charge your payment method for future services or additional periods.

Any future service or additional payment must be separately agreed and paid.

3. Cancellation Before Confirmation

If a customer requests cancellation before the service arrangement has been confirmed, the deposit may be eligible for a refund depending on the circumstances.

Where a refund is approved, it will normally be returned to the original payment method.

4. Cancellation After Confirmation

Once a service arrangement has been confirmed, the deposit may have been allocated toward securing the requested arrangement.

If the customer subsequently cancels, refund eligibility may depend on the timing of the cancellation and whether arrangements or services have already been made.

We will review each eligible request in accordance with this policy and applicable UK consumer protection laws.

5. Service Unavailable

If we receive a deposit but are unable to provide the requested service arrangement, we will contact the customer and discuss the available options.

Where we are unable to provide the service and no suitable alternative is agreed, the deposit will normally be refunded.

6. Refund Processing

Approved refunds will normally be processed within 7 business days after the refund has been authorised.

Once processed, the time required for the funds to appear in the customer’s account may depend on the payment provider or financial institution.

7. Non-Refundable Circumstances

A deposit may not be refundable where:

The customer has cancelled after the agreed arrangement has been substantially prepared or provided
The customer has failed to provide information reasonably required to arrange the service
The customer does not comply with agreed service arrangements
The service has already been provided
* The deposit has been applied toward an agreed service or other confirmed charge

This does not affect any mandatory refund or cancellation rights that apply under UK law.

8. Changes to Arrangements

If you need to change an arrangement rather than cancel it, please contact us as soon as possible.

We will consider requested changes based on availability and the circumstances of the request. A change may affect the applicable deposit or remaining balance.

9. Statutory Rights

Nothing in this Refund Policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable UK law.

Where statutory cancellation or refund rights apply, those rights will take precedence over this policy.

10. How to Request a Refund

To request a cancellation or refund, please contact us using the details below and provide sufficient information to identify the relevant payment or service arrangement.

We may need to verify the request before processing a refund.

11. Contact Us

For cancellation and refund enquiries, please contact:

ELITE GLOBAL HEALTH LTD

Email: kuepferaronhalt58@outlook.com

Phone: +44 7521 612407